Shipping Policy
Shipping Process
We require between 3-5 working days on average to fulfill your order and transport it to our carrier's sort facility.
Once your order has begun processing through our shipping department we are unable to make any changes, including address changes. We will only ship to the address provided at check out.
Once your order has shipped, you will receive an email with shipping confirmation.
Tracking
All orders are processed with tracking numbers. You will receive and email with the tracking number once your order is dispatched. Please allow for 48 hours for tracking information to update in the system. If it has been more than 5 business days since the placement of your order and there is still no information on you tracking number, please contact us at hello@vibrantframe.com
Deliveries
Shipping time varies by country or region. These are our estimates for your reference. These estimates are not guaranteed.
| Â LOCATION | ESTIMATED SHIPPING TIME |
| United States | 7-18 Business days |
| United Kingdom | 9-18 Business days |
| Australia | 9-18 Business days |
| Canada | 9-18 Business days |
| Europe | 9-18 Business days |
| Asia | 9-18 Business days |
Please note that the estimates listed above do not include our processing time.
While we will do all that we can to make sure you receive your order in a timely manner, VibrantFrame can not be held responsible for conditions beyond our control such as customs clearance procedures, holidays, severe weather etc. and these interruptions can cause delays beyond the original delivery estimates.
Duties, Taxes, and Other Fees:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. VibrantFrame has no control over these charges, nor can VibrantFrame. predict what they may be. If a shipment is refused and returned, the customer will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.
Lost/Stolen/Damaged Packages:
VibrantFrame is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Wrong Address Disclaimer:
It is the responsibility of the customer to make sure that the shipping address entered is correct before submitting an order. Once your order has been processed, we are unable to make any changes to an order. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.